Patient Reviews
The office staff are lovely and pleasant, and Dr. Follette also seems nice. However, I didn’t love the tone she used when speaking to her dental assistant — it felt dismissive at times. Despite the friendly staff, I had a negative experience during both of my visits.It took months to get an initial appointment due to lack of availability, which was already frustrating.At my first visit, they took extensive X-rays and informed me that I had significant decay, needed several fillings replaced, and would also need a crown. The appointment ran so long they "ran out of time" to do my cleaning — after I had already been there for over an hour. I was disappointed that I would need to come back for a separate cleaning appointment, especially after waiting so long to be seen in the first place.I was then scheduled to have some fillings replaced (I wasn’t even told exactly which ones), but somehow there was no wait for that appointment. During the procedure, the dentist was so rough that my lip was swollen and bruised for a full day afterward. She gave me two shots, but only numbed me for one, and at one point she dropped a tool and accidentally pricked my face causing me to bleed though it wasn't too serious. Throughout the entire procedure, she was so rough that the protective glasses they put on me kept slipping off — and she didn’t seem to notice or care. I left with a headache and pain that lasted well beyond the visit.That appointment was over two weeks ago, and I’m still dealing with pain. As a result, I need to find a new dentist because I can’t imagine going back.To top it off, they had told me I needed a crown and scheduled me for that procedure, which I did so only on the condition that they would provide the cost estimate beforehand. That information was never provided, so I ended up canceling the appointment entirely.Maybe once upon a time Dr. Follette provided good care, but this was actually one of my worst experiences with a dentist ever.
Excellent teeth cleaning by Rona. Terrific staff Carol Follette DDS is the best.
Finding Dr. Carol Follette was a godsend! Not only has she taken care of my teeth so brilliantly, but I have even taken my 88-year old mother to her. Mom Love her, despite being dentist phobic!! I can highly recommend her and her nice friendly staff.
CAROL IS AWESOME!!!! First time going to her and it couldn’t have been any easier!! Not to mention all the fun and great history she knows about Santa Monica from growing up here. Will definitely be back! THANK YOU!!!
It's been 9 years+ my teeth are healthy, thanks to their diligence, care and guidance. In the recent years I only go in for cleaning 3x/yr. Laser is legit ! ) I have had some dental work when it was necessary- in the past, gladly not anymore! ......truly most of the work is done at home every night ( floss and tongue scraper few times a week+ brush ).
Dr. Follette did a veneer on one of my teeth and it wasn't perfect. She took the time and had it redone and it is perfect. l love the staff. She really does care and I appreciate the hard work and the experience. I have referred many patients to her. Dr. Boxrud
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